Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, together with Invoice/Receipt.

Returns are only applicable to the following conditions:

Additional non-returnable items:


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days. It may reflect in your statement at a later date depending on the time needed by your Bank / Credit Card Processing company.


Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@nagano.com.my.


Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@nagano.com.my and send your item to: 47, USJ 3A/8, UEP Subang Jaya, Selangor,57000, Malaysia.


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Shipping

To return your product, you should mail your product to: 47, USJ 3A/8, UEP Subang Jaya, Selangor,57000, Malaysia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be excluded from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over RM 100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.